Merkandi is committed to providing our customers with unparalleled value and satisfaction in all our service offerings. To ensure you always receive the best price for our services, we introduce our 30-Day Service Price-Match Guarantee. This policy is designed to guarantee that the prices we offer for our services, such as registration or account renewal, are competitive and fair.
Eligibility
- This Price-Match Guarantee is specifically for customers who have received an email from Merkandi offering this policy. Only those who have been directly contacted by us with an offer regarding the price-match policy are eligible.
- To initiate a price match claim, eligible customers must contact us via email, replying directly to our initial offer email. This is to ensure that we accurately process and link your request to your account.
Duration
- The guarantee is valid for 30 days from the moment our offer email is received by the customer. The reception time of our email, as indicated by its timestamp, marks the commencement of the 30-day eligibility period.
How to Claim
- Notice a Price Adjustment: If you notice that the price for a service you've purchased such as registration or account renewal, has been reduced on our website within the 30-day period, document the change.
- Email Us: Reply to our original price-match guarantee offer email with your claim, including details of the service and the new price observed.
- Review: Our team will assess your claim to verify its validity, ensuring the price reduction applies to the same type of service under identical terms.
- Adjustment: If your claim meets our criteria, we will match the lower price. We will inform you about how the price difference will be refunded or credited to your account.
Conditions
- The Price-Match Guarantee applies solely to Merkandi's services, including registration or account renewal fees.
- The service in question must be identical in terms of the terms and conditions offered.
- This policy is non-transferable and applies only to direct purchases or renewals made through Merkandi.
Exclusions
- Price adjustments based on errors or misprints are not eligible under this policy.
Merkandi reserves the right to alter or discontinue this guarantee at our discretion and without prior notice. Decisions regarding price match requests are final and binding.
We appreciate your trust in Merkandi for your service needs and look forward to continuing to offer you exceptional value and support.
